Hotel Policies

Important information for your stay

Terms & Conditions

Please review our policies to ensure a smooth and enjoyable stay at The Tides Grace Bay

Occupancy Policy

1 Bedroom Pool View Suite
Standard: 2 guests
Maximum: 4 guests
1 Bedroom Pool View Suite with Den
Standard: 3 guests
Maximum: 6 guests
1 Bedroom Ocean View & Partial Ocean View Suites
Standard: 2 guests
Maximum: 4 guests
2 Bedroom Partial Ocean View & Penthouse
Standard: 4 guests
Maximum: 8 guests

Extra Guest Charges

$50.00 per night per person for each guest over standard occupancy

• Additional 27% taxes and fees apply to extra guest charges

Children under 12 years old: Stay free and are not subject to extra guest charges, making us a great choice for families

Reservation & Deposit Policies

3-night deposit required at the time of booking

• Balance due the day prior to arrival

Holiday Policy (December 17 - January 3): 50% deposit at booking, full prepayment due November 1st with November 1st cancellation policy

• Some rates require full payment at time of booking

• Certain promotional rates are 100% non-refundable from time of booking

Cancellation Policy

• Reservations can be cancelled up to 21 or more days prior to scheduled arrival

5% cancellation fee applies for cancellations made outside of 21 days

3-night deposit forfeited for cancellations made within 21 days of arrival

• All cancellations must be made in writing

Holiday cancellations: Full prepayment becomes non-refundable after November 1st

Hurricane Policy

Official Evacuation Order: The Tides Grace Bay will not penalize guests for unused nights and will offer an incentive discount for a return visit based on the number of unused nights. This incentive is subject to availability and seasonal rate variations.

Official Hurricane Warning: The Tides Grace Bay will waive cancellation penalties and either refund the full deposit (less 5% fee) or change the reservation to a future date.

Taxes & Fees

All rates are subject to the following additional charges:

12% Government Tax

10% Service Charge

5% Facility Fee

Damage Deposit: $500 collected before check-in

• Credit cards accepted (cash not accepted)

• Government-issued photo ID required at check-in

Property Rules

Prohibited

• No smoking anywhere on property

• No pets or service animals

• No parties allowed

Important Notes

• Special requests subject to availability and additional charges

• Property Registration Number: 510134

Questions About Our Policies?

Our team is here to help clarify any policy questions before your arrival

Contact Us

Reservations

+1 (888) 200-7590

Local Direct

+1 (649) 947-3335

Address

Princess Drive, The Bight Settlement
TKCA 1ZZ Providenciales
Turks and Caicos Islands

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