Hotel Policies

Important information for your stay

Terms & Conditions

Please review our policies to ensure a smooth and enjoyable stay at The Tides Grace Bay

Occupancy Policy

1 Bedroom Pool View Suite

Standard: 2 guests

Maximum: 4 guests

1 Bedroom Pool View Suite with Den

Standard: 3 guests

Maximum: 6 guests

1 Bedroom Ocean View & Partial Ocean View Suites

Standard: 2 guests

Maximum: 4 guests

2 Bedroom Partial Ocean View & Penthouse

Standard: 4 guests

Maximum: 8 guests

Extra Guest Charges

• $50.00 per night per person for each guest over standard occupancy

• Additional 27% taxes and fees apply to extra guest charges

• Children under 12 years old: Stay free and are not subject to extra guest charges, making us a great choice for families

Reservation & Deposit Policies

• 3-night deposit required at the time of booking

• Balance due the day prior to arrival

• Holiday Policy (December 17 - January 3): 50% deposit at booking, full prepayment due November 1st with November 1st cancellation policy

• Some rates require full payment at time of booking

• Certain promotional rates are 100% non-refundable from time of booking

Cancellation Policy

• Reservations can be cancelled up to 21 or more days prior to scheduled arrival

• 5% cancellation fee applies for cancellations made outside of 21 days

• 3-night deposit forfeited for cancellations made within 21 days of arrival

• All cancellations must be made in writing

• Holiday cancellations: Full prepayment becomes non-refundable after November 1st

Hurricane Policy

Official Evacuation Order: The Tides Grace Bay will not penalize guests for unused nights and will offer an incentive discount for a return visit based on the number of unused nights. This incentive is subject to availability and seasonal rate variations.

Official Hurricane Warning: The Tides Grace Bay will waive cancellation penalties and either refund the full deposit (less 5% fee) or change the reservation to a future date.